Terms of Service - Veda Sevas

🤝Acceptance of Terms

🕉️By using Veda Sevas, you enter into a sacred agreement to honor these terms and conduct yourself with dharmic principles.

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "Devotee," or "you") and Veda Sevas ("Platform," "we," "us," or "our"). By accessing or using our services, you agree to be bound by these Terms.

If you do not agree to these Terms, please discontinue use of the Platform immediately. We reserve the right to modify these Terms at any time, with notice provided through the Platform.

🏛️Platform Services

Service Offerings

Virtual Puja Services: Live-streamed Hindu ceremonies conducted by qualified priests
Offline Temple Services: In-person ceremonies at temples and sacred locations
Priest Consultation: Direct communication with spiritual practitioners
Reservation Management: Booking, scheduling, and payment processing
Spiritual Resources: Educational content and ceremony recordings

Service Availability

Services are subject to priest availability, temple schedules, and auspicious timing considerations. We strive to accommodate your spiritual needs but cannot guarantee specific dates or times.

Important: Spiritual services are provided for religious and cultural purposes. Results and spiritual benefits may vary based on individual faith, devotion, and karmic factors.

👤User Responsibilities

Account Management

Maintain accurate account information
Protect login credentials securely
Use authentic identity for bookings
Report unauthorized account access

Respectful Conduct

Honor spiritual traditions and customs
Communicate respectfully with priests
Follow ceremony guidelines and instructions
Respect sacred timing and rituals

Prohibited Activities

Using the Platform for non-spiritual or commercial purposes
Disrupting ceremonies or disrespecting religious practices
Sharing inappropriate content or offensive material
Attempting to circumvent payment systems
Impersonating priests or other users
Violating intellectual property rights

📅Reservations & Bookings

Booking Process

Select desired Puja service and priest
Choose preferred date and time (subject to availability)
Provide special requirements or intentions
Complete payment to confirm reservation
Receive confirmation and ceremony details

Confirmation & Changes

Confirmation: Reservations are confirmed upon successful payment
Modifications: Changes subject to priest availability and may incur fees
Rescheduling: Must be requested at least 24 hours in advance
Special Requests: Communicated directly with assigned priest

Auspicious Timing: Some ceremonies require specific astrological timing. Priests may recommend alternative dates for maximum spiritual benefit.

💳Payment Terms

Payment Processing

Payment Required: Full payment due at time of reservation
Accepted Methods: Credit cards, debit cards, and digital wallets
Currency: All prices displayed in USD unless otherwise specified
Security: All transactions processed through secure, encrypted channels
Receipts: Digital invoices provided for all completed payments

Pricing & Fees

Service Fees: Clearly displayed before booking confirmation
Platform Fee: Small processing fee added to cover operational costs
Additional Costs: Special materials or extended ceremonies may incur extra charges
Price Changes: Confirmed reservations honor original pricing

Dakshina (Offering): Traditional voluntary offerings to priests are separate from service fees and can be provided directly during or after ceremonies.

🔄Cancellation & Refund Policy

Cancellation by User

24+ hours: Full refund minus processing fee
12-24 hours: 50% refund
Less than 12 hours: No refund
Emergency situations: Case-by-case review

Cancellation by Platform

Priest unavailability: Full refund or rescheduling
Technical issues: Full refund or alternative service
Force majeure: Refund or credit for future use
Policy violations: Refund at discretion

Refund Processing: Approved refunds are processed within 5-7 business days to the original payment method. Some banks may take additional time to reflect the credit.

⚖️Liability & Disclaimers

Spiritual Services Disclaimer

Important: Puja services are provided for spiritual, religious, and cultural purposes. We make no guarantees about specific outcomes, material benefits, or life changes resulting from ceremonies.

Platform Limitations

Technical Issues: We are not liable for internet connectivity or streaming problems
Third-Party Services: Payment processors and external services have their own terms
Content Accuracy: Priest profiles and service descriptions provided in good faith
Availability: Services subject to priest schedules and external factors

Limitation of Liability

Our liability is limited to the amount paid for the specific service. We are not responsible for indirect, incidental, or consequential damages arising from platform use or spiritual services.

Users participate in spiritual services at their own discretion and assume responsibility for their spiritual journey and any decisions made based on ceremonies or consultations.

🔒Intellectual Property

Platform Content

Trademarks: Platform name, logos, and branding are our property
Software: Platform code and functionality protected by copyright
Content: Service descriptions, educational materials, and interface elements
User License: Limited, non-exclusive right to use platform for personal spiritual purposes

Ceremony Recordings

Personal Use: Recordings provided for personal spiritual practice only
No Distribution: Sharing or commercial use of recordings prohibited
Sacred Content: Respect the spiritual nature of recorded ceremonies
Retention: Access to recordings may be time-limited

Sacred Traditions: Hindu mantras, rituals, and spiritual practices are part of ancient traditions. We respect their sacred nature and expect users to do the same.

🏛️Governing Law & Disputes

Applicable Law

These Terms are governed by the laws of [Jurisdiction], without regard to conflict of law principles. Any disputes will be resolved in the courts of [Jurisdiction].

Dispute Resolution

Direct Communication: First attempt to resolve through customer support
Mediation: Good faith mediation if direct resolution fails
Arbitration: Binding arbitration for unresolved disputes
Court Action: Limited to specific circumstances as outlined in full terms

Dharmic Resolution: We encourage resolving disputes through understanding, compassion, and mutual respect, in keeping with spiritual principles.

📞Contact Information

General Support

Email: support@vedaseva.com
Response Time: Within 24 hours
Languages: English, Hindi
Hours: 24/7 for urgent spiritual matters

Legal & Terms

Email: legal@vedaseva.com
Response Time: Within 72 hours
Disputes: disputes@vedaseva.com
Business Hours: Monday - Friday, 9 AM - 6 PM IST

🙏

Sacred Agreement

🕉️

By using our platform, you join a community dedicated to preserving and sharing the sacred traditions of Hinduism. Together, we create a space where ancient wisdom meets modern convenience.

"धर्मो रक्षति रक्षितः" - Dharma protects those who protect dharma

These terms are effective as of December 20, 2024

For the most current version, please visit this page regularly